Frequently Asked Questions (FAQ) | Tanraa
Orders & Payments
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I place an order?
Shopping at Tanraa is easy. Simply browse our collections, select your preferred style, size (where applicable), and quantity, then add the item to your cart. Proceed to checkout, enter your shipping details, choose your preferred payment method, and complete your purchase. Once your order is confirmed, you'll receive a confirmation email with your order details.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
What payment methods do you accept?
We accept major Credit Cards, Debit Cards, UPI, Net Banking, Wallets, and other secure online payment methods available during checkout. Cash on Delivery may be available for selected locations and eligible orders. All online payments are processed through secure payment gateways to ensure your personal and financial information remains protected.
Can I modify or cancel my order?
If your order has not entered processing or shipping, we'll do our best to accommodate your request. Once an order has been packed or dispatched, modifications or cancellations may no longer be possible. Please contact our customer support team as soon as possible if you need assistance.
Will I receive an order confirmation?
Yes. As soon as your order is successfully placed, you'll receive an email confirming your purchase. Once your order is shipped, we'll send another email containing your shipment details and tracking information so you can follow your package until delivery.
Shipping & Delivery
How long does delivery take?
Most domestic orders are delivered within the estimated delivery timeline shown at checkout. Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances. We work closely with our logistics partners to ensure your order reaches you as quickly and safely as possible.
How can I track my order?
Once your order is dispatched, you'll receive a shipping confirmation email containing your tracking number and courier details. Simply use the tracking link provided to monitor your shipment's progress. If you experience any issues with tracking, our customer support team will be happy to assist you.
Do you offer free shipping?
Yes. We offer free shipping on eligible orders based on the minimum purchase value announced on our website from time to time. If your order doesn't qualify, the applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Do you deliver across India?
Yes. We ship to most serviceable pin codes across India through trusted logistics partners. If your location isn't currently serviceable, you'll be notified during checkout.
Do you ship internationally?
At present, international shipping may be available only for selected destinations. Availability, shipping charges, customs duties, taxes, and delivery timelines vary by country. Any applicable import duties or local taxes are the responsibility of the customer unless otherwise stated during checkout.
Returns, Refunds & Exchanges
What is your return and exchange policy?
Eligible products may be returned or exchanged within the return window mentioned in our Return & Exchange Policy, provided they are unused, unwashed, undamaged, and returned with all original tags and packaging intact. Certain products, including customised, intimate, or clearance items, may not be eligible for return or exchange.
How do I request a return or exchange?
Simply contact our customer support team with your order number and reason for the request. If your request is eligible, we'll guide you through the return process. Once we receive and inspect the product, we'll process your exchange or refund according to our Return & Exchange Policy.
When will I receive my refund?
Once your returned product successfully passes our quality inspection, your refund will be processed using the original payment method or another approved method, depending on your order type and applicable policy. Processing times may vary depending on your payment provider and banking institution.
What if I receive a damaged, defective, or incorrect product?
We're sorry if that happens. Please contact us within the timeframe specified in our Return & Exchange Policy and share clear photographs or an unboxing video, if requested. After verification, we'll arrange a suitable resolution, such as a replacement, exchange, or refund, depending on the situation.
Products & Sizing
Are your product colours exactly the same as shown online?
We make every effort to display our products as accurately as possible. However, slight variations in colour may occur due to differences in screen settings, lighting during photography, and the handcrafted nature of certain fabrics. These minor variations are normal and should not be considered product defects.
Are Tanraa products handcrafted?
Many Tanraa products showcase traditional craftsmanship, weaving techniques, embroidery, printing, or artisan detailing. Because handcrafted products are created individually, slight variations in weave, texture, embroidery, or print placement are natural characteristics that make every piece unique.
How do I choose the correct size?
Each apparel product includes a detailed size guide to help you find your best fit. We recommend comparing your body measurements with the size chart before placing an order. If you're between sizes or need styling advice, our customer support team will be happy to assist you.
Does every saree include a blouse piece?
Most sarees include an unstitched running blouse piece unless otherwise mentioned in the product description. Some designer or ready-to-wear sarees may have different inclusions, so we recommend reviewing the product specifications carefully before purchasing.
How should I care for my garments?
Care instructions vary depending on the fabric and craftsmanship. Always follow the care label provided with your product. For delicate fabrics, embroidered garments, silk sarees, and handcrafted textiles, gentle hand washing or professional dry cleaning is generally recommended to preserve their beauty and longevity.
Are your ready-to-wear sarees adjustable?
Yes. Our ready-to-wear sarees are thoughtfully designed for convenience and comfort. Specific adjustment features may vary by style, so we recommend checking the product description for detailed information before purchasing.
Customer Support
How can I contact Tanraa?
Our customer support team is here to help with product information, order updates, returns, exchanges, and general enquiries. You can reach us during business hours through:
Email: care@tanraa.com
Phone: +91 78619 08096
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM (Closed on Saturdays, Sundays, and Public Holidays)
I can't find the answer I'm looking for. What should I do?
We're always happy to help. If your question isn't covered here, simply contact our customer support team by phone or email. We'll do our best to provide a prompt, accurate, and personalized response to ensure you have a smooth shopping experience with Tanraa.