Privacy Policy - How Tanraa Protects Your Information | Tanraa

Privacy Policy

Effective Date: August 6, 2026

At Tanraa, we believe that trust is earned through transparency. We are committed to protecting your personal information and respecting your privacy whenever you visit our website, browse our collections, or make a purchase.

This Privacy Policy explains:

  • What information we collect

  • Why we collect it

  • How we use it

  • When we share it

  • How we protect it

  • The choices and rights available to you

Our goal is to explain our privacy practices in plain language so you can make informed decisions when using our website.

This Privacy Policy applies to www.tanraa.com and all related services offered through our website.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

A. Information You Provide Directly

When you interact with Tanraa, you may provide information such as:

  • Full name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

  • Order details

  • Account login information (if applicable)

  • Customer support communications

  • Product reviews or feedback

Providing this information is generally voluntary, but some information is necessary for us to process orders or respond to your requests.

B. Payment Information

Payments made through our website are processed securely by trusted third-party payment providers.

We do not store your complete debit card, credit card, UPI, or banking details on our servers. Payment information is handled directly by certified payment processors in accordance with applicable security standards.

C. Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Time spent on pages

  • Referral website

  • Search terms

  • Approximate location based on IP address

  • Website interactions and browsing activity

This information helps us understand how visitors use our website and improve the shopping experience.

D. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Keep products in your shopping cart

  • Enable secure login

  • Measure website performance

  • Understand visitor behavior

  • Improve website functionality

  • Personalize your shopping experience

  • Support marketing and advertising activities where permitted

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled. Shopify also provides customer privacy controls and cookie management tools that merchants can configure to improve transparency and compliance. (Shopify Help Center)

2. How We Use Your Information

We use your information only for legitimate business purposes, including to:

  • Process and fulfill orders

  • Deliver purchased products

  • Process payments

  • Provide customer support

  • Send order confirmations and shipping updates

  • Respond to enquiries

  • Improve our website and services

  • Detect fraud and prevent unauthorized transactions

  • Maintain website security

  • Comply with legal obligations

  • Send promotional emails, offers, or newsletters if you have chosen to receive them

We do not sell your personal information.

3. Marketing Communications

If you subscribe to our newsletter or choose to receive marketing communications, we may send updates about:

  • New arrivals

  • Exclusive collections

  • Offers

  • Seasonal promotions

  • Product launches

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

4. When We Share Your Information

We only share your information where necessary to operate our business.

This may include trusted service providers such as:

  • Payment processors

  • Shipping and logistics partners

  • Website hosting providers

  • Shopify platform services

  • Analytics providers

  • Customer support tools

  • Marketing service providers

These service providers receive only the information necessary to perform their services and are expected to protect it appropriately.

We may also disclose information if required by law, court order, or a lawful request from government authorities.

If our business undergoes a merger, acquisition, restructuring, or sale, customer information may be transferred as part of that transaction, subject to applicable law.

5. Data Security

Protecting your personal information is important to us.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Examples include:

  • Secure HTTPS encryption

  • Access controls

  • Secure payment processing

  • Regular software updates

  • Restricted employee access where appropriate

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Maintain business records

  • Meet accounting and tax obligations

  • Resolve disputes

  • Comply with applicable laws

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information, where applicable

  • Withdraw consent where processing is based on consent

  • Object to certain processing activities where applicable

  • Request information about how your data is used

To exercise your rights, please contact us at:

Email: care@tanraa.com

We will respond within a reasonable period and in accordance with applicable law.

8. Children's Privacy

Our website is intended for individuals who are legally able to make purchases.

We do not knowingly collect personal information from children where parental consent is required under applicable law. If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to delete it.

9. International Data Transfers

Some of our technology providers and service partners may process information in countries outside your country of residence.

Where such transfers occur, we seek to ensure that appropriate safeguards are in place and that personal information continues to receive an appropriate level of protection consistent with applicable privacy laws.

10. Third-Party Services

Our website may integrate services provided by third parties, including:

  • Shopify

  • Payment gateways

  • Shipping partners

  • Analytics providers

  • Marketing platforms

  • Social media platforms

These third parties operate under their own privacy policies. We encourage you to review their privacy practices before providing personal information directly to them.

11. Legal Basis and Applicable Laws

Tanraa strives to comply with applicable privacy and data protection laws relevant to our operations and customers, including:

  • India's Digital Personal Data Protection Act, 2023 (DPDP Act) where applicable.

  • The Information Technology Act, 2000 and related rules, where relevant.

  • Other applicable international privacy laws, such as the General Data Protection Regulation (GDPR), where they apply to our interactions with individuals in those jurisdictions.

Our processing of personal information is based on appropriate legal grounds, such as fulfilling contracts (for example, processing orders), complying with legal obligations, protecting our legitimate business interests where permitted, or obtaining your consent where required by law. Shopify also requires merchants to provide transparent privacy notices and support customer data rights in accordance with applicable privacy laws. (Shopify)

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services

  • New legal requirements

  • Improvements to our privacy practices

The updated version will be posted on this page with a revised "Effective Date."

We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Website: tanraa.com

Email: care@tanraa.com

Phone: +91 7861908096

Closed on Saturday, Sunday & Public Holidays.

Our Commitment to Your Privacy

Your trust is important to us. We are committed to collecting only the information we need, using it responsibly, protecting it with appropriate safeguards, and being transparent about our practices. As privacy laws and technology evolve, we will continue to review and improve our data protection practices to help ensure that your personal information is handled with care, respect, and accountability.