Shipping Policy | Tanraa

Shipping Policy

Effective Date: 6 August 2026

At Tanraa, we understand that receiving your order safely and on time is an important part of your shopping experience. We carefully pack every product and work with reliable courier partners to provide clear, secure, and dependable delivery across India.

Order Processing and Dispatch

Orders are generally processed and dispatched within 1–3 business days after order confirmation.

Orders placed after business hours, on Saturdays, Sundays, or public holidays will be processed on the next working day. During festivals, sales, new collection launches, or periods of unusually high demand, dispatch may take slightly longer. We will communicate any significant delay wherever reasonably possible.

Products marked as pre-order, made-to-order, customised, or subject to a special dispatch timeline will be shipped according to the estimated date shown on the relevant product page.

Shipping Methods and Charges

Tanraa ships through recognised domestic courier companies selected according to the delivery location and service availability.

  • Prepaid orders: Free standard shipping within India.

  • Cash on Delivery orders: A shipping and handling charge of ₹99 may apply.

  • Any additional charge applicable to a particular order will be clearly displayed at checkout before payment or order confirmation.

Cash on Delivery may not be available for certain PIN codes, high-value orders, customised products, or locations with limited courier coverage.

Estimated Delivery Time

After dispatch, estimated delivery times are:

  • Metro and major cities: 3–6 business days

  • Other serviceable cities and towns: 5–8 business days

  • Remote or rural locations: 7–12 business days

These timelines are estimates and not guaranteed delivery dates. Delays may occasionally occur because of weather, public holidays, transport disruptions, government restrictions, courier capacity, or other circumstances outside Tanraa’s reasonable control.

Order Tracking

Once your order is dispatched, tracking details will be shared through email, SMS, WhatsApp, or another available communication method. Tracking information may take up to 24 hours to become active after dispatch.

Delivery Address and Failed Deliveries

Customers must provide a complete delivery address, correct PIN code, and active phone number. Address changes can only be considered before dispatch and are not guaranteed.

When delivery fails because of an incorrect address, repeated customer unavailability, refusal to accept the parcel, or failure to respond to the courier, the shipment may be returned to Tanraa. Re-dispatch may require advance payment of additional shipping charges.

Please do not accept a parcel that appears opened, heavily damaged, or tampered with. Contact us promptly with photographs or an unboxing video if you receive a damaged, incorrect, or incomplete order.

Returns and Exchanges

Returns, exchanges, refunds, and reverse-shipping arrangements are governed by Tanraa’s separate Returns, Refunds & Exchanges Policy. Where Tanraa sends an incorrect, damaged, or defective product and the claim is approved, eligible return-shipping costs will be handled by Tanraa.

Shipping Area

Tanraa currently ships to serviceable locations within India. International shipping is not currently available unless specifically confirmed by our customer care team before an order is placed.

Contact Us

For shipping or delivery assistance, contact:

Email: care@tanraa.com

Phone: +91 78619 08096

Website: tanraa.com

Address: 431, Rajhans Platinum Plaza, Palanpur Canal Road, Surat, Gujarat – 395009, India

Customer Support Hours:
Monday to Friday
10:00 AM – 6:00 PM (IST)
Closed on Saturday, Sunday & Public Holidays.