Terms and Conditions | Tanraa

Terms and Conditions

Effective Date: August 6, 2026

Welcome to Tanraa ("Tanraa", "we", "our", or "us").

These Terms & Conditions ("Terms") govern your use of https://tanraa.com (the "Website") and your purchase of products from Tanraa. By accessing our Website or placing an order, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our Website.

If you do not agree with these Terms, please discontinue using the Website.

We believe shopping should be simple, transparent, and trustworthy. These Terms are designed to protect both you and us while ensuring a fair shopping experience.

1. About Tanraa

Tanraa is an Indian fashion and lifestyle brand offering thoughtfully curated ethnic wear and accessories, including but not limited to:

  • Sarees

  • Ready-to-Wear Sarees

  • Women's Kurta Sets

  • Men's Ethnic Wear

  • Jewellery

  • Fashion Accessories

  • New Arrivals and Seasonal Collections

Our mission is to celebrate India's rich textile heritage through timeless designs while providing an enjoyable and secure online shopping experience.

4. Your Account

You may create an account to enjoy a faster checkout and order tracking.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Keeping your account information accurate and up to date.

  • All activities that occur under your account.

If you suspect unauthorized use of your account, please contact us immediately.

We reserve the right to suspend or terminate accounts involved in fraudulent activity, abuse, or violations of these Terms.

5. Product Information

We strive to ensure that all product descriptions, images, specifications, prices, and availability are accurate.

However:

  • Product colours may vary slightly depending on your screen or device settings.

  • Handcrafted, handwoven, embroidered, printed, or artisan-made products may naturally have slight variations in weave, colour, texture, or finish.

  • These natural variations are characteristics of handmade craftsmanship and should not be considered manufacturing defects.

If we identify an error in pricing, stock availability, or product information after an order has been placed, we reserve the right to correct the error before processing the order. If the correction materially affects your purchase, we will inform you and provide appropriate options, including cancellation and refund where applicable.

6. Orders

Submitting an order does not guarantee acceptance.

Your order is accepted only after:

  • Successful payment verification (where applicable), and

  • Confirmation that your order has been processed for dispatch.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

  • Incorrect pricing

  • Inventory shortages

  • Payment issues

  • Suspected fraudulent activity

  • Duplicate orders

  • Abuse of promotional offers

  • Violation of these Terms

If your order is cancelled after payment has been received, the amount paid will be refunded through the original payment method in accordance with applicable payment processing timelines.

7. Pricing

All prices displayed on our Website are in Indian Rupees (INR) unless otherwise specified.

Applicable GST is included where required by law unless stated otherwise.

Shipping charges, if applicable, will be displayed during checkout before payment.

Prices may change without prior notice. However, confirmed orders will not be affected by future price changes.

8. Payments

We accept payment methods displayed during checkout, which may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (where available)

Payments are processed securely through trusted third-party payment gateways.

Tanraa does not store your complete payment card information.

9. Shipping & Delivery

Estimated delivery times are provided for convenience and are not guaranteed.

Delivery may occasionally be delayed due to:

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Customs clearance (for international orders)

  • Other circumstances beyond our reasonable control

Customers are responsible for providing accurate shipping details.

If an incorrect address causes delivery failure or return of the shipment, additional shipping charges may apply for re-dispatch.

Risk of loss and ownership of products generally passes to you upon successful delivery.

10. International Orders

For international shipments, customers may be responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Local handling charges

  • Clearance fees

These charges are determined by the destination country's authorities and are not included unless expressly stated.

11. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy available on our Website.

Generally, eligible products must be:

  • Unused

  • Unwashed

  • In original condition

  • With original tags and packaging intact

Certain items may not be eligible for return, including:

  • Customized products

  • Personalized items

  • Gift Cards

  • Products marked as non-returnable

  • Hygiene-sensitive items where applicable

Nothing in these Terms limits any consumer rights available under applicable law.

12. Product Care

Please carefully follow the care instructions provided with each product.

We are not responsible for damage caused by:

  • Improper washing

  • Incorrect ironing

  • Bleaching

  • Drying in unsuitable conditions

  • Alterations

  • Normal wear and tear

  • Improper storage

13. Promotional Offers

From time to time, we may offer:

  • Discount coupons

  • Promotional codes

  • Festival offers

  • Loyalty rewards

  • Limited-time sales

Unless specifically mentioned:

  • Offers cannot be combined.

  • Offers cannot be exchanged for cash.

  • Offers may be modified, suspended, or withdrawn at any time in accordance with applicable law.

  • Expired promotional codes cannot be reactivated.

14. Gift Cards

Where available:

  • Gift Cards cannot be redeemed for cash except where required by law.

  • Gift Cards may have validity periods.

  • Lost or stolen Gift Cards may not be replaceable.

15. Intellectual Property

All content available on this Website, including but not limited to:

  • Logo

  • Brand name

  • Product images

  • Lifestyle photographs

  • Videos

  • Graphics

  • Illustrations

  • Icons

  • Product descriptions

  • Website design

  • Source content

  • Text

is owned by Tanraa or its licensors and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit any Website content without our prior written permission.

16. User Reviews & Content

Customers may submit:

  • Reviews

  • Ratings

  • Images

  • Videos

  • Testimonials

  • Social media content

By submitting content, you confirm that:

  • You own the content or have permission to share it.

  • The content does not violate another person's rights.

  • The content is lawful and not misleading, abusive, defamatory, or offensive.

You retain ownership of your content.

By submitting it, you grant Tanraa a non-exclusive, worldwide, royalty-free licence to display, reproduce, publish, and use the content for promotional, marketing, and customer engagement purposes unless you withdraw your permission where applicable.

We reserve the right to moderate or remove content that violates these Terms.

17. Acceptable Use

You agree not to:

  • Violate any applicable laws.

  • Interfere with Website security.

  • Upload malicious software.

  • Attempt unauthorized access.

  • Copy or scrape Website content without permission.

  • Place fraudulent orders.

  • Misuse discounts or promotional offers.

  • Infringe intellectual property rights.

  • Use the Website for unlawful purposes.

18. Website Availability

While we strive to provide uninterrupted access, the Website may occasionally be unavailable due to:

  • Scheduled maintenance

  • Technical upgrades

  • Internet disruptions

  • Server issues

  • Unexpected technical failures

We do not guarantee uninterrupted or error-free access.

19. Third-Party Services

Our Website may contain links to third-party websites or services.

These links are provided for convenience only.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Products or services

  • Availability of external websites

Please review their policies before using those services.

20. Privacy

Your use of this Website is also governed by our Privacy Policy.

Our Privacy Policy explains:

  • What information we collect

  • Why we collect it

  • How we use it

  • How we protect it

  • Your rights regarding your personal information

21. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.

To the maximum extent permitted by law:

  • Tanraa is responsible for losses that are reasonably foreseeable as a result of our breach of these Terms.

  • We are not responsible for indirect, incidental, special, or consequential losses, including loss of profits, business interruption, or loss of data arising from your use of the Website.

  • Our total liability relating to any order will generally not exceed the amount paid by you for that order.

22. Indemnification

You agree to indemnify and hold harmless Tanraa, its directors, employees, affiliates, and partners against reasonable claims, damages, liabilities, and expenses arising from your unlawful use of the Website or breach of these Terms, to the extent permitted by applicable law.

23. Force Majeure

We are not liable for delays or failure to perform obligations due to events beyond our reasonable control, including:

  • Floods

  • Fire

  • Earthquakes

  • Pandemic or epidemic

  • War

  • Civil unrest

  • Government restrictions

  • Power outages

  • Internet failures

  • Courier disruptions

  • Labour strikes

We will make reasonable efforts to resume normal operations as soon as possible.

24. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes in law

  • Operational improvements

  • New services

  • Security enhancements

  • Business requirements

The updated version will always be published on this Website with a revised Effective Date.

Your continued use of the Website after updates become effective constitutes acceptance of the revised Terms.

25. Governing Law

These Terms are governed by the laws of India, including applicable provisions of:

  • The Indian Contract Act, 1872

  • The Information Technology Act, 2000

  • The Consumer Protection Act, 2019

  • Applicable consumer protection and e-commerce regulations

26. Dispute Resolution

If you have any concern regarding your order or our services, we encourage you to contact us first.

Most issues can be resolved quickly through our Customer Support team.

If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts in Surat, Gujarat, India, unless applicable consumer protection laws provide otherwise.

27. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

28. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

29. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.

Website: https://tanraa.com

Email: care@tanraa.com

Phone: +91 7861908096

Registered Office:

431, Rajhans Platinum Plaza, Palanpur Canal Road, Surat, Gujarat – 395009 India

Customer Support Hours

Monday – Friday

10:00 AM – 6:00 PM (IST)

Closed on Saturdays, Sundays & Public Holidays.

Thank you for choosing Tanraa. We appreciate your trust and look forward to serving you with authentic, thoughtfully crafted ethnic fashion and a seamless shopping experience.