Returns, Refunds & Exchanges Policy | Tanraa

Returns, Refunds & Exchanges Policy

Last Updated: 06 August 2026

At Tanraa, we want you to shop with confidence. Every product is carefully inspected before dispatch to ensure it meets our quality standards. Since many of our products are handcrafted, woven, embroidered, or artisan-made, slight variations are a natural part of their beauty and uniqueness.

If something isn't right with your order, we're here to help.

Please read the following policy carefully before placing your order.

1. Return Policy
No Returns

Tanraa does not accept returns for delivered orders.

All delivered orders are considered final sale and cannot be returned for a refund or exchange simply because of a change of mind or personal preference.

Returns are not accepted for reasons including:

  • Change of mind after purchase

  • Personal preference

  • Colour preference

  • Fabric or texture preference

  • Style or design preference

  • Incorrect product selection by the customer

  • Minor differences in colour caused by photography, lighting, or screen settings

  • Minor variations in handloom, handcrafted, embroidery, print, texture, or zari work

Customers are encouraged to carefully review the product photographs, description, measurements, colour information, and other product details before placing an order.

Exceptions

Although Tanraa follows a No Return Policy, we will review cases where:

  • The wrong product was sent.

  • The product received is damaged.

  • The product has a manufacturing defect.

  • An item is missing from the order.

Such cases must be reported within 48 hours of delivery and may qualify for an exchange or another appropriate resolution after verification.

2. Refund Policy
No Refunds on Delivered Orders

Tanraa does not offer refunds for delivered orders.

Once an order has been delivered, the order cannot be returned for a refund.

Refund requests resulting from the following will not be accepted:

  • Change of mind

  • Personal preference

  • Colour preference

  • Fabric preference

  • Design preference

  • Incorrect product selection

  • Minor colour or texture variations

  • Handcrafted or handwoven characteristics

When Can a Refund Be Issued?

A refund may only be considered in exceptional circumstances where Tanraa is unable to fulfil the order, such as:

  • Tanraa cancels the order before dispatch.

  • The purchased product becomes unavailable and no suitable replacement can be provided.

  • Payment has been successfully received but Tanraa is unable to fulfil the order.

Where a refund is approved, it will generally be processed to the original payment method.

The time required for the amount to appear in the customer's account may vary depending on the customer's bank, card issuer, payment gateway, or other payment provider.

3. Exchange Policy

While we do not accept general returns or refunds, Tanraa may provide an exchange for eligible issues.

An exchange may be considered when:

  • You received the wrong product.

  • You received the wrong colour or variant due to an error by Tanraa.

  • The product arrived damaged.

  • The product has a verified manufacturing defect.

  • An item is missing from your order.

Exchange Request Time Limit

Exchange requests must be submitted within 48 hours of delivery.

Requests submitted after this period may not be accepted.

4. Conditions for Exchange

For an exchange to be considered, the product must:

  • Be unused and unworn.

  • Be unwashed.

  • Have all original tags attached.

  • Be in its original packaging.

  • Not have been altered, repaired, stained, damaged, or misused.

  • Be in a condition suitable for resale, where applicable.

  • Pass Tanraa's quality inspection.

Tanraa may request photographs, videos, or other information to verify the issue.

5. How to Request an Exchange

If you believe you have received a damaged, defective, incorrect, or incomplete order:

Step 1: Contact us within 48 hours of delivery.

Step 2: Email us at care@tanraa.com with your order number.

Step 3: Explain the issue and provide clear photographs of the product.

Step 4: Provide photographs of the outer packaging and shipping label where relevant.

Step 5: An unboxing video may be requested to help verify damage, missing items, or incorrect products.

Step 6: Our team will review the request and inform you whether the exchange is approved.

Step 7: If approved, we will provide further instructions for the exchange.

An exchange will only be processed after the returned product, where applicable, has been received and inspected.

6. Exchange Shipping

If the issue occurred because Tanraa sent an incorrect, damaged, or defective product, Tanraa will arrange an appropriate resolution and may bear the applicable exchange shipping cost.

For any other exchange request, Tanraa reserves the right to decline the request or apply applicable shipping charges.

7. Handcrafted & Product Variations

Tanraa offers products that may feature traditional, handcrafted, handwoven, embroidered, printed, or artisanal details.

Small variations in:

  • Colour

  • Weave

  • Texture

  • Print placement

  • Embroidery

  • Zari work

  • Motifs

  • Finish

are natural characteristics and are not necessarily considered defects.

Colours may also appear slightly different depending on photography, lighting, monitor, or mobile-screen settings.

8. Sale & Final Sale Products

Products specifically marked as Final Sale, Clearance, or Non-Exchangeable are not eligible for return, refund, or exchange, except where required to resolve a verified issue such as a defective, damaged, or incorrectly supplied product.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may be cancelled only if it has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

If Tanraa cancels an order because the product is unavailable or the order cannot be fulfilled, any eligible payment received will be refunded through the applicable payment method.

10. Unboxing Recommendation

We strongly recommend recording a continuous unboxing video when opening your Tanraa package.

An unboxing video can help us investigate claims involving:

  • Damaged products

  • Incorrect products

  • Missing items

  • Packaging damage

For any such issue, please contact us within 48 hours of delivery.

11. Contact Us

If you have any questions regarding our Return, Refund, or Exchange Policy, please contact us.

Website: tanraa.com

Email: care@tanraa.com

Phone: +91 7861908096

Customer Support Hours:
Monday to Friday
10:00 AM – 6:00 PM (IST)
Closed on Saturday, Sunday & Public Holidays.

Address:
431, Rajhans Platinum Plaza, Palanpur Canal Road, Surat, Gujarat – 395009